Soon after, I received a SMS. The message said that there was a suspected credit card fraud on my credit card and asked that I call back to follow-up. Shitz!
My first reaction was, is this itself a scam? How to be sure it wasn't? I did a check of the phone number and found that it seems similar to other numbers related to the bank concerned. But that wasn't conclusive.
I was feeling desperate. I called the number. When it got through to an operator, I was asked to provide a few particulars for verification. Seems pretty usual. But I was really uncomfortable. Was he scamming my personal details? He subsequently asked if I had made a number of transactions overseas since that morning? Hell no! Where would I have found the time to do so as it was a working day?
Somebody had gone on a shopping spree with my credit card number at some US factory outlet, rapidly buying from numerous stores within an hour.
[And I certainly have enough faith in my wife that she wasn't do so behind my back!]
Later that night, still feeling ill at ease, I called the credit card company on their hotline to verify. When I asked if the phone number I called that morning belonged to them, the operator told me it wasn't! Man, did I sweat. On further clarification, turns out, the number was indeed one of theirs. He had not heard me right the first time. *wtf* False alarm. Frightened me. He better not ask for a post-service customer feedback.
I asked to confirm that the card had been suspended. He told there wasn't any hold on the card! Shitz! Big time. On further elaboration (meaning, I had to tell the whole long story from that morning), he checked and clarified that there was no suspension on the card because he was referring to the "new" card. The old card had been suspended. *wtf*
Thinking back, it probably wasn't the smartest thing to call back on the number in the SMS. I should have called the credit card hotline instead.
The old card was terminated on the spot and I have since received my replacement credit card. Bloody waste of time. Need to reinstate various GIRO arrangements. I'm so angry that my credit card was scammed. And I think it's going to affect my cashback from the credit card. *pui* Financial loss to boot.
Many thanks to the credit card company though for having a fraud detection system that made it so much more seamless for their customers. Data analytics making a positive difference! I hope there are no further repercussions from here.
I'm still wondering where exactly my card was scammed from. Where did I go? Japan. Hotels, restaurants or malls? One of them has a dishonest employee. Sucks. Ill will and curses to the idiot. I hope he gets arrested somewhere or suffer from death-by-300-cuts (like the story from the Hong Kong serial I'm watching ...).